- Online sources:
- Testimonials: Capterra, G2, Trustradius, Peerspot…
- Reports from consulting firms and specialized research centers : Gartner, Forrester, IDC…
- Partners and providers websites
- Official website and documentation from the software provider
- Statistics: HG Insights, ZoomInfo, Wikipedia…
- News & publications
How we build the best software benchmark tool?
Our in-depth 3-step process.
Examples:
- Direct review:
- Calls and presentations
- Live demo and free trial
- Customer testimonial
- Events
- AI:
- We use AI (ChatGPT, Gemini…) only to complete our reviews or as an assistant tool.
Main review criteria
- Solution
- Users review
- Experts review
- Awards
- Interface, UX
- Features
- Security
- Capabilities and performance
- Integration
- Supported languages
- Hosting
- Flexibility
- Provider
- Experience and stability
- Revenue and growth
- Number of clients
- Innovation
- Offices
- Partners network
- Support
- CSR
- Resources
- Notoriety, reputation
- Pricing
- Free trial
- Transparency
- Pricing approach
- Cost
- Market position
- Market position of the software
- Market position of the company
- Compatibility
- Analysis of customer references and solution expertise across 9 industry sectors and 6 company sizes.
We also review other criteria and sub-criteria for greater precision.